Forum Discussion

Clouding's avatar
Clouding
New Contributor
1 month ago

All Caps bug after 1password requests Windows PIN

Hi,

I'm experiencing a very strange bug when 1Password prompts for Windows PIN. It is an inconsistent issue that seems to mostly occur if I have not unlocked the app and click the little 1Password icon on a login field. Usually unlocking 1password is done using SSO via our Microsoft accounts however if clicking the little icon before unlocking instead a Windows PIN prompt pops up. This wouldn't normally be an issue but this also triggers some kind of setting change in the keyboard which results in all keypresses being registered as SHIFT + "keypress", if caps lock is turned on the letters will be small but number presses still result in symbols instead of the numbers. The only ways to revert this change is by restarting the PC or by closing the PIN prompt and then holding both SHIFT keys to perform a soft reset of all keyboard settings. This issue only occurs when 1Password activates the PIN prompt in Windows, any other time a PIN is required no such issue occurs.

Best regards,

Alex

windows

7 Replies

  • Clouding's avatar
    Clouding
    New Contributor
    1 month ago

    Hi 1P_Gem​ thank you for the quick reply. I tried searching the forum for an existing post but could not find anything. Glad to know that the issue is solved in a newer version. Our company has not yet pushed out the latest release and we are still running 8.10 . I will let the responsible person know that we need the update. Thanks again.

    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      1 month ago

      Hi Clouding, I'm glad to hear that the information was helpful! Hopefully your company can roll out the update soon. Once you're on 8.12.1 the issue should be resolved. If you do still see it after updating, let us know and we can dig in further.

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 month ago

    Hi Clouding​, I'm sorry to hear that you're running into keyboard issues when 1Password calls up a Windows Hello PIN prompt.

    This sounds like a known issue that was recently fixed. Could you open the 1Password desktop app, go to Settings > About, and make sure that it's updated to version 8.12.1?

    If you're already on this version, or if the issue persists after updating, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC, so our team can investigate further:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/all-caps-bug-after-1password-requests-windows-pin/167163
    • Your forum username: Clouding


    You'll receive a reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!

    • alcyone7's avatar
      alcyone7
      Occasional Contributor
      1 month ago

      I am also still having this issue, despite being on 1Password v8.12.2-22.BETA

      • 1P_Gem's avatar
        1P_Gem
        Icon for Moderator rankModerator
        1 month ago

        Hi alcyone7​, I'm sorry to hear that the issue persists for you despite being fully updated. 

        Could you send us a 1Password diagnostics report from your Windows PC, so our team can investigate further?

        Send a diagnostics report (Windows)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/all-caps-bug-after-1password-requests-windows-pin/167163/replies/167170
        • Your forum username: alcyone7


        You'll be sent a Support ID number.  Please post that number here.  Thanks!