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Forum Discussion

Former Member's avatar
Former Member
2 years ago

App and browser extension no longer communicating about login?

I seem to recall that when I used to login to the app, the browser extension would also login (and vice versa). That doesn't happen anymore, and also unlock with Apple watch stopped working in the br...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @gburleigh,

It sounds like 1Password in your browser may be having a hard time connecting with your 1Password app. Do the below steps improve things at all?

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open your browser and test if it is working properly.

Let us know how you get on.