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Former Member's avatar
Former Member
3 years ago

Apple Watch Issues with authorizing access to database

Every time I try to use 1Password for Mac 8.7.1 for the first time of the day or session on my Mac it prompts me to double press the button on my Apple Watch. However, it does not wait more than 1/2 ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @RevBen! 👋

I'm sorry to hear that you're running into an issue when using your Apple Watch to unlock 1Password for Mac. Are you able to unlock the Mac itself using your Apple Watch without any trouble? If you are then please try these steps:

  1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Preferences > Security > Uncheck "Apple Watch").
  2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Uncheck "Use your Apple Watch to unlock apps and your Mac")
  3. Turn off your Mac.
  4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
  5. Turn on your Mac.
  6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Preferences > Security and Privacy > Check "Use your Apple Watch to unlock apps and your Mac")
  7. Enable Apple Watch Unlock in 1Password (1Password > Preferences > Security > Check "Apple Watch").

Let me know if you still see the issue after trying these steps. 🙂