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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Auto-fill works only from extension button, not on-screen. Makes me re-enter 1P password ea. attempt

Auto-fill works only from small extension button in upper left portion of screen, but not from the on-screen pop up option. Makes me re-enter 1P password each time I attempt to use on-screen autofill...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hi @GregK,

I'm sorry for the trouble you are having. Are you experiencing this on a specific website or is 1Password problematic on all sites?

In addition, can you let me know if the behaviour is the same if you try the steps below:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open your browser and test if it is working properly.

Let me know how you get on.