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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Auto-generated password lost

Often when I create a new password using within-field auto-suggestion drop-downs, 1Password does not save my password. Sometimes I have successfully fixed the broken modal in step 3 (below) by reload...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @irrationality,

I'm sorry for the trouble you are having when saving a password, it definitely doesn't sound like things are working as they should be.

I'd like to ask you to recreate the issue and send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!