Auto Locking after a few seconds

aaronpace

Thank you for trying the workaround, I'm sorry that it only works temporarily. I've shared your comments regarding the impact this issue continues to have on your workflow with our team.

-Dave

Hi Dave,

The workaround sometimes works, then it stops working. Definitely nice to see it sometimes works, but it's still inconvenient when it stops working. High performance mode is really a must. If anyone actually tries using it, you can see it's much easier on the eyes. I consider it an accessibility feature and for that reason using standard mode isn't really acceptable. I hope this gets some attention instead of being a niche ask.

Thanks for the help.

aaronpace

My apologies for the continued inconvenience, the issue is still open in our developer's backlog. Have you tried the steps in my post from August? They might help the situation. You can find the steps here.

-Dave

Been a year now, any updates on this? Will we ever see a fix?

carlmattson

Thank you for sharing that tip for Jump Desktop users! 🙂

-Dave

Jono_Spiro

Thank you for posting the Support ID. I see that my colleague sent you a reply via email a few hours ago, please continue the conversation there.

-Dave

ref: VXF-35319-882

For Jump Desktop users...I was able to stop the instant locking by unchecking "Privacy Mode" under the Jump Desktop "Remote" menu.

I've been having this locking issue for years on both Intel and M1 Mac Minis, predating High Performance sharing. But yes, I am using HP now.

VXF-35319-882

Jono_Spiro

I'm sorry that you're seeing the same issue. Are you using high-performance screen sharing? If you are then do you still see the same issue when you switch to use standard mode for screen sharing? Screen sharing type options on Mac - Apple Support (CA)

I've removed the link to your logs from your post, please don't post your logs to the forum. Our team would be happy to take a look at the logs if you send them via email:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/721256/#Comment_721256
• Your forum username: Jono Spiro
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

BTW it locks equally in Safari as it does in the full app. Same code is determining inactivity.