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Forum Discussion
Former Member
2 years agoAutofill doesn't work on some websites
I have tried in Safari and Firefox. One such website is my banking website, https://www.pnfp.com. I have also seen this issue present itself on various Disney websites. 1Password correctly shows the ...
1P_David
1Password Team
2 years agoHi @groomsy , thanks for reaching out!
I took a look at the pnfp.com site and was able to autofill without any issue. I'd like to ask you to create a new login item for this website. I've included the steps for this process below:
- Go to the https://www.pnfp.com login page.
- Type in the correct Username and Password for your account manually - don't click login.
- Right-click the 1Password icon in your browser's toolbar.
- Select "Save Login", then rather than updating the item, select "Save new item" in the dropdown menu.
- Ensure the correct vault is selected and give the item a new name that you can recognize in order to separate it from your original login item. Once this is done, click "Save".
- Refresh the login page.
- Try filling with the newly created login.
If you are able to autofill successfully and access your account, you can go ahead and delete your old login item in 1Password. If you had any additional details included with your original item, be sure to add them to the new item before deleting the original.
Additionally, can you confirm which Disney webpages you've been experiencing similar issues on, so we can take a look?
I look forward to hearing from you!