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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Biometric Unlock not working on Google Pixel 7

Hello, I recently switched from a Pixel 4 to a 7. The 1Password biometric unlock function worked on the 4 but the option in settings is completely grayed out. It won't let me toggle it on. I have b...
android
BrendanR1P's avatar
BrendanR1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @nyuravlivker,

Would you have any issues with unlocking other apps using your fingerprint other than 1Password 8 for Android?

If so, could you please try the following to see if this resolves the issue with your fingerprint not being recognised:

  1. Open your Pixel 7 settings
  2. Tap Security
  3. Tap Face and Fingerprint Unlock
  4. Toggle the Verify it is you in apps option to On (this may prompt you if you wish to use face unlock or fingerprint unlock, please select Fingerprint unlock)

Thanks,

-- Brendan