Forum Discussion

JALTT's avatar
JALTT
Occasional Contributor
5 years ago

Biometric unlock second try?

I'm not sure if this is me alone but I've noticed that if my biometric login for 1password doesn't work for whatever reason (dirty finger, bad placement etc) , I don't have a second or third try. Tha...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
5 years ago

Hello JALTT thanks for reaching out to us!

The behavior you described is not by design and sounds like a bug. There are known issues with OnePlus 6T devices performing biometric unlock. The issue you're seeing is caused by the fact that the OnePlus 6T overrides our own biometric prompt with theirs.

I can understand how frustrating it must be to close and restart 1Password after one failed attempt. You could disable biometric unlock and enable pin unlock from Settings > Security. With pin unlock you will still need to enter your account password when 1Password is closed completely.

https://support.1password.com/android-pin-code/