Forum Discussion

more_cowbell's avatar
more_cowbell
Dedicated Contributor
12 months ago
Solved

Blank square appears on screen when clicking on "Open 1Password"

Is this just me? I can't enter password from the extension path. Just get black screen. 1Password Version: 8.10.32 Extension Version: 2.23.3 OS Version: Win11 Browser: Edge
browser extension
clairernovotny's avatar
clairernovotny
New Contributor
6 months ago

Hi,

I've been experiencing this issue on Windows 11 on an Azure DevBox. Disabling hardware acceleration does solve it. I'm using the latest bits.

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Is this just me? I can't enter password from the extension path. Just get black screen.

\n\n

\n\n
\n\n

1Password Version: 8.10.32
\nExtension Version: 2.23.3
\nOS Version: Win11
\nBrowser: Edge

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Is this just me? I can't enter password from the extension path. Just get black screen.

\n\n

\n\n
\n\n

1Password Version: 8.10.32
\nExtension Version: 2.23.3
\nOS Version: Win11
\nBrowser: Edge

"},"Conversation:conversation:103497":{"__typename":"Conversation","id":"conversation:103497","solved":true,"topic":{"__ref":"ForumTopicMessage:message:103497"},"lastPostingActivityTime":"2025-04-10T12:43:16.214-07:00","lastPostTime":"2025-04-10T12:43:16.214-07:00","unreadReplyCount":26,"isSubscribed":false},"ModerationData:moderation_data:103497":{"__typename":"ModerationData","id":"moderation_data:103497","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDM0OTctNDQyMWk2QkE4QUQwMTFDOUU0MDBF?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDM0OTctNDQyMWk2QkE4QUQwMTFDOUU0MDBF?revision=1","title":"ecfttv9wwnr4.png","associationType":"BODY","width":984,"height":760,"altText":null},"Revision:revision:103497_1":{"__typename":"Revision","id":"revision:103497_1","lastEditTime":"2024-05-15T11:04:33.000-07:00"},"ForumReplyMessage:message:103518":{"__typename":"ForumReplyMessage","id":"message:103518","conversation":{"__ref":"Conversation:conversation:103497"},"author":{"__ref":"User:user:13093"},"revisionNum":1,"uid":103518,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Blank square appears on screen when clicking on \"Open 1Password\"","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:103518"},"parent":{"__ref":"ForumTopicMessage:message:103497"},"body":"

Hi,

\n\n

I've been experiencing this issue on Windows 11 on an Azure DevBox. Disabling hardware acceleration does solve it. I'm using the latest bits.

","body@stringLength":"160","rawBody":"

Hi,

\n\n

I've been experiencing this issue on Windows 11 on an Azure DevBox. Disabling hardware acceleration does solve it. I'm using the latest bits.

\n","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-11-19T08:06:03.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:103518_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":61},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1745498117978":{"__typename":"CachedAsset","id":"theme:customTheme1-1745498117978","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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more_cowbell and phne

\n\n

Our team has received a few other reports of the issue and we're investigating this behaviour. For the time being, you might be able to workaround the issue without having to turn off app integration by following these steps in the desktop app:

\n\n
    \n
  1. Open and unlock 1Password 8.
    2. \n
  2. In the top left, click ⋮ > Settings > Advanced.
    3. \n
  3. Uncheck the option to Use Hardware Acceleration.
    4. \n
  4. Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
    5. \n
  5. Relaunch 1Password and test whether you can still reproduce the black window.
    6. \n
\n\n

Let me know if that helps. 🙂

\n\n

-Dave

\n\n

ref: dev/core/core#29932

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