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Forum Discussion
Browser App requiring login more often that it should
There must be a setting somewhere that's causing this issue. Hoping someone can help.
I'm on a MacBook with Safari. I've opened one password and gone to the security tab. I've selected autolock o...
Hey @My1Passwords, it seems like the extension is losing its connection to the app at times. Could you try the following to see if it permanently resolves the issue?
Turn on 'Keep 1Password in the menu bar' in the 1Password app settings
1. Open the 1Password app.
2. Click 1Password in the top left corner and select Settings.
3. Under the General section ensure "Keep 1Password in the menu bar" is checked.
Reset the connection between the app and extension
1. Right-click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Fully quit 1Password app and browser.
4. Restart the 1Password app and then open browser.
5. Right-click the 1Password icon in your browser toolbar and choose Settings.
6. Under General, re-enable "Integrate with 1Password app".
7. Test things out with the extension.
If that works for a bit but the problem comes back, then please let us know. We can investigate further and help out from there.
