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Former Member's avatar
Former Member
4 years ago

Browser Extension does not support TouchID

I just setup a new ARM mac. I upgraded my 1p from v6 (which I absolutely loved) to v7 (what have you done to the UI ?!? :angry: ) I have installed the Chrome Browser Extension: 1Password – Pas...
browser extension
Former Member's avatar
Former Member
4 years ago

Hey @joshtt ,

Please try the following:

  1. Go to your Applications folder and make sure that there's only a "1Password 7" app there and no other 1Password apps present. If there are, delete them and keep only the "1Password 7" app.
  2. Restart your computer.
  3. Open and unlock 1Password 7 with Touch ID.
  4. Open one of your browsers, wait a few moments and check if the extension was unlocked on its own. If it was, then the integration now works properly and you should be able to lock and unlock it with Touch ID.

In case the extensions remained locked and are still requiring you to input your password, please send us the following to support+x@1password.com:
- The extension's log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
- A short description of the issue and a link to this discussion.

Thank you.