Forum Discussion

onodera3's avatar
onodera3
New Contributor
4 years ago

Browser extension not autofilling logins in Chrome

Hi, I'm using the classic browser extension and it seems to have stopped working in the past few weeks. When I do command + \ it brings up the 1Password window but it no longer recognizes any web...
browser extension
ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
4 years ago

onodera3

Can you please try the following steps and let me know if this resolves the issue for you?

  1. Quit 1Password completely by clicking the 1Password menu beside the  logo and choosing Quit 1Password Completely
  2. Quit your browser.
  3. Open and unlock 1Password.
  4. Open your browser and test again to see if the issue is resolved.
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extension not autofilling logins in Chrome","id":"message:81497","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:10559"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:81497"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:81497"},"body@stripHtml({\"truncateLength\":200})":" Hi, \n\n I'm using the classic browser extension and it seems to have stopped working in the past few weeks. When I do command + \\ it brings up the 1Password window but it no longer recognizes any web...","body@stringLength":"647","rawBody":"

Hi,

\n\n

I'm using the classic browser extension and it seems to have stopped working in the past few weeks. When I do command + \\ it brings up the 1Password window but it no longer recognizes any website that I'm on, so it never autofills the login info. I have to manually search for the website name and copy/paste the credentials. It doesn't matter the website I try, none of them work anymore. I verified I'm on the latest version of Chrome and the 1Password app.

\n\n
\n\n

1Password Version: 1Password 7 Version 7.9 (70900000) Mac App Store
\nExtension Version: 4.7.5.90
\nOS Version: 11.6

\n","kudosSumWeight":0,"postTime":"2021-10-20T08:17:56.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:81497_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":30},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

Hi,

\n\n

I'm using the classic browser extension and it seems to have stopped working in the past few weeks. When I do command + \\ it brings up the 1Password window but it no longer recognizes any website that I'm on, so it never autofills the login info. I have to manually search for the website name and copy/paste the credentials. It doesn't matter the website I try, none of them work anymore. I verified I'm on the latest version of Chrome and the 1Password app.

\n\n
\n\n

1Password Version: 1Password 7 Version 7.9 (70900000) Mac App Store
\nExtension Version: 4.7.5.90
\nOS Version: 11.6

","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:81497":{"__typename":"Conversation","id":"conversation:81497","solved":false,"topic":{"__ref":"ForumTopicMessage:message:81497"},"lastPostingActivityTime":"2021-10-20T14:22:55.000-07:00","lastPostTime":"2021-10-20T14:22:55.000-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:81497":{"__typename":"ModerationData","id":"moderation_data:81497","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:81497_1":{"__typename":"Revision","id":"revision:81497_1","lastEditTime":"2021-10-20T08:17:56.000-07:00"},"ForumReplyMessage:message:81500":{"__typename":"ForumReplyMessage","id":"message:81500","conversation":{"__ref":"Conversation:conversation:81497"},"author":{"__ref":"User:user:16894"},"revisionNum":1,"uid":81500,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Browser extension not autofilling logins in Chrome","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:81500"},"parent":{"__ref":"ForumTopicMessage:message:81497"},"body":"

onodera3

\n\n

Can you please try the following steps and let me know if this resolves the issue for you?

\n\n
    \n
  1. Quit 1Password completely by clicking the 1Password menu beside the  logo and choosing Quit 1Password Completely
    2. \n
  2. Quit your browser.
    3. \n
  3. Open and unlock 1Password.
    4. \n
  4. Open your browser and test again to see if the issue is resolved.
    5. \n
","body@stringLength":"577","rawBody":"

\n\n

Can you please try the following steps and let me know if this resolves the issue for you?

\n\n
    \n
  1. Quit 1Password completely by clicking the 1Password menu beside the  logo and choosing Quit 1Password Completely
    2. \n
  2. Quit your browser.
    3. \n
  3. Open and unlock 1Password.
    4. \n
  4. Open your browser and test again to see if the issue is resolved.
    5. \n
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