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Forum Discussion
rocinante
3 years agoOccasional Contributor
Browser unlock bug (Edge)
This happens on my computer running Windows 10 and also on my laptop running Windows 11 ... My browser is running all day long. Computer locks, go about and do stuff, come back to my computer. I clic...
Former Member
3 years agoHey rocinante 🙂
Thanks for taking the time to describe the details of what you're seeing.
It sounds like the 1Password browser extension is having some trouble showing the unlocked state due to the integration with the 1Password app. As you mentioned the app wasn't running, but when you opened it the extension becomes unlocked. For context, when the app integration setting is turned on in the browser extension and you try to unlock it, it should try and spawn the app to complete the unlock sequence. Could you try the following steps and see if it helps the behaviour you're seeing?
- Right-click the 1Password icon in the browser toolbar and click 'Settings'.
- Scroll down to "Integrate with 1Password app" at the end of General section and toggle it off.
- Scroll down to "Accounts & vaults".
- Sign out of your account and Sign in again.
- Fully close the web browser.
- Fully quit the 1Password app.
After that, please give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser. Once your computer turns back on, continue with the following:
- Open and sign into the 1Password app first.
- Left click the 3 vertical dots in the top left corner and select 'Settings'.
- Under the General tab ensure 'Keep 1Password in the notification area' is checked.
- Then go ahead and re-open your web browser and turn on the "Integrate with 1Password app" option again.
- Test things out.
Let us know if that helps!