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Anonymous's avatar
Anonymous
4 years ago

Can copy my secret key from old computer and paste to sign in but says wrong secret key

I am trying to log into my new MacBook Air - I am literally looking at my account sign in address, email, and secret key. I have tried to "set up on other devices" and when I do it copies everything ...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @Lea23:

I'm sorry to hear that you're running into trouble adding your account to your new MacBook. Are you currently able to access this team account from any device? Let me know, and I can dig into it further with you.

Jack