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Forum Discussion
Can I get 1P to fill in more than two fields on a login form?
Hi, the login page for this website https://www.nsandi.com requires three fields, NS&I Number, Surname and Password.
1P fills in the NS&I Number and Password but not the Surname.
When I look a...
If your login was created a while back, it's possible that your login was converted from a different template to our current one. In that process, some data may not be set up correctly, and therefore it does not fill. Additionally, it's possible that the website updated its code and the Surname field is a different field type now. The old login data would no longer be compatible with the field, and the easiest way to address that is to save a new login directly from the website.
It's hard to say what went wrong with the old login, but it's something that can be easily corrected so I don't recommend staying stuck on it for too long. We work with many users who have to update their logins, and doing so via the method Steph shared is the best process.
I hope that helps. Let us know if you have any other questions.
