Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

jasimon9's avatar
jasimon9
New Contributor
3 years ago

Cannot create new login

I am at a site mypatientvisit.com. I am creating a new account. When the password is requested 1P displays a popup where a password can be selected. After accepting the proposed password, the "Save" ...
browser extension
BrendanR1P's avatar
BrendanR1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi jasimon9,

Please try the following steps to see if the Save button becomes active, allowing you to save the new item:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".
  6. Try saving the item using 1Password again.

I hope this helps. If this doesn't work, please let us know and we'll be happy to look into this further. 😀

-- Brendan