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boberonicus's avatar
boberonicus
New Contributor
2 years ago

Cannot save new login item

I've been having trouble with auto-creation of new login items. Today, I visited a new site (broadwaysf.com) and created a new account. A great password was auto created, and at just the right moment...
browser extension
1P_JoshD's avatar
1P_JoshD
Icon for 1Password Team rank1Password Team
2 years ago

Hey boberonicus,

Thanks for messaging!

I went to the website you mentioned and was able to create a new account with a generated password. From what you have mentioned, your extension my not be communicating with the 1Password app. Follow these steps to open your settings page and reset the integration with the 1Password app and the extension:

  1. Sign into the 1Password app
  2. Open your browser
  3. Right click on the 1Password Extension
  4. Click settings
  5. Under the 'General' tab, please turn off Integrate with 1Password app
  6. Restart your browser and follow steps 2-5 to turn this setting back on

Let me know if this helps.

Josh