Forum Discussion
Can't access "Home" on Android phone; still in free trial
Hi goofiness, thanks for writing in. I'm sorry to hear about the trouble accessing the Home tab.
Could you share any additional details about what you see or what happens when you tap the Home tab in the bottom left corner?
As you mentioned recently starting with 1Password, the fields on your Home tab may not be populated which could explain if it appears blank. If you can tap the Home tab but the tab appears empty, I'd like to ask you to try the following:
1. Open and unlock 1Password for Android.
2. Using the Search or Items tab, select and open an item.
3. Tap ⋮ in the top left corner of the item view then tap Add to Favorites.
4. Tap the Home tab.
Now when you visit Home, do you see the Favorites tab with your newly favorited item? If not, tap customize and confirm the Favorites section is selected. Let me know how that goes or if there are any other details about the issue you mentioned. Thanks again!