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Forum Discussion
Can't enable TouchID
I recently got a new Mac Studio and installed 1Password. I can't enable TouchID, the option is greyed out in settings. TouchID works fine for unlocking the Mac and all other normal uses (web logins e...
1P_Tommy
Moderator
Moderator@ross_smith
There are a couple of possible scenarios here that we would want to look into. I'd like to ask you to create a diagnostics report from your device and submit it via email.
- Open 1Password.
- Press command and comma. The 1Password preferences will open.
- Tap Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
ross_smith A link to this thread:
https://1password.community/discussion/141453/cant-enable-touchid#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
