Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Can't login on Apple Watch

Just signed up for 1Password last week. I installed the app on my Apple Watch, but it won't let me login. It says, "Error checking for passcode." Passcode could not be checked. Please contact custome...
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1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@dsw

If you recently signed up you're most likely using 1Password 8. Can you confirm that? Can you also check your phone and make sure that you only have 1Password 8 present? The description sounds a lot like I would expect to see from 1Password 7 though its not an exact fit. Can you confirm the version of watchOS installed on the Watch and the iOS version on the phone?

Welcome to the community and 1Password.