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Forum Discussion
Former Member
2 years agoCan't open 1P after migration to new Mac
I migrated to a new Mac from TimeMachine and now I can't open the 1Password app. The password that works at 1password.com and on my MBP doesn't work. I deleted /Preferences/com.1password.1password.pl...
1P_Tommy
Moderator
2 years ago@1PusernameWith20char
We have heard reports of Time Machine not correctly restoring the database, meaning your usual account password won't work to unlock it. It's not clear what the root cause of that is just now, but we're looking into it as best we can.
The following should help with that by allowing you to create a new database and pull in your information from 1Password.com
- Make sure you have your Emergency Kit and know your account password and all data is contained on 1Password.com.
Double check that ALL data is on 1Password.com! We do not want you to experience any data loss. If needed, manually copy data to 1Password.com from the 1Password 8 application to ensure no data loss.
If your local copy has data that is not present on 1Password.com you would need to manually copy it over to 1Password.com to prevent data loss.
- Quit 1Password and all browser for good measure. Right-click 1Password in the menu bar (If it's there) and click Quit.
- Open Finder, and click the Go menu > Go to Folder... In the box that appears, copy and paste the following exactly:
~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/
Press Return.
You'll see a folder called
Data
– right-click on the folder and select Compress "Data".Drag the original
Data
folder to the Trash.Drag 1Password from the Applications folder to the Trash.
Download a new copy of 1Password from here and install it - https://downloads.1password.com/mac/1Password.zip
Wait a few moments and then open 1Password 8. You'll be taken through the setup process.
--
Optional:
- Remove the zip file that was created earlier after you've gotten 1Password setup again and all of your data is available.