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Forum Discussion

ncoling's avatar
ncoling
New Contributor
2 years ago

[chase.com] - Filling isn't working

I have looked at all the suggestions on the web and I noticed this issue was described in a post and it also mentioned Remote Access the post was closed saying Remote access was fixed but I saw no re...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
8 months ago

Hello, ORBroncoFan. Thank you for reaching out.

The https://secure.chase.com website uses HTML elements called "Shadow DOM". Using these elements keeps the structure, style, and behaviour of sections on a webpage 'hidden' from other sections. 1Password in the browser had trouble auto-filling on websites that use Shadow Dom elements before the latest update of the 1Password extension.

I'm happy to report the Shadow Dom issue is now resolved using the latest version of 1Password in the browser (2.26.1), which includes the https://secure.chase.com website.

Make sure to keep automatic updates turned on so that you receive the latest version of the 1Password extension as soon as it is available: How to keep 1Password up to date in your browser. Moreover, the submission and review process for each browser's web store is different, and you might see versions make it to some browsers faster than others.

I hope that helps! Let me know if you have any questions.

-Evon