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Former Member's avatar
Former Member
3 years ago

Chrome Autofill not working for site

I use Chrome exclusively for web browsing and found this site that does not work with the Autofill plugin.
https://internet.ocbc.com/internet-banking/

There is a mini 1Password account on the User/Password fields but no popups for you to select the login account.


1Password Version: 8.7.0
Extension Version: 2.3.3
OS Version: Windows 11

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team

    Hi @dmnc,

    What you mentioned is not related to the current thread. But I'm happy to let you know the workaround:

    By default, 1Password will control the autofill setting in your browser. That said, if you want to use your browser to fill forms, you can try these steps to do put things back to the way they were before:

    1. Right-click 1Password's icon in Chrome's toolbar and click Settings.
    2. Under the "General" section, turn off the "make 1Password the default password manager" option.
    3. Paste the following into Chrome's address bar: chrome://settings/autofill
    4. Click Password and allow Chrome to autofill.
    5. Repeat the same step for Payment methods & Addresses and more.

    After the steps above, you'll see the suggestion of 1Password might overlap with Chrome suggestions. Clicking the "ESC" key will close Chrome suggestions first. Clicking the 1Password extension logo will close the 1Password inline menu suggestion.

    I hope this helps. Be sure to let me know if you have any other questions!

  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team

    Hi @alantcy,

    Thanks for sharing the website for me to test. However, it seems 1Password is working correctly there.

    I create a demo GIF to show better show you:

    As shown above, can you try it again and let me know how it goes for you?

  • Former Member's avatar
    Former Member

    It looks like the new 1password extension disabled Chrome Autofill entirely.

    Under Chrome settings > Autofill > Save and fill addresses the control is greyed out and it says "1Password – Password Manager is controlling this setting".

    The only way to turn it back on seems to be to disable the 1password extension. This seems a bit aggressive. I should surely be able to decide if Chrome auto fills for myself?