Chrome Extension - Can Login to Families account, but not Teams account

Hi @tsprague

Thanks for reaching out. I'm sorry for the trouble with adding your Family and Teams account in the browser extension. We're here to help get things straightened out.

A couple quick things to check - which version of the Mac app do you have installed? Do you have different account passwords for the Family and Teams account? Or are they the same?

A bit of background and context - 1Password 7 will unlock all accounts added in the browser, even if they have different passwords, whereas 1Password 8 selectively unlocks accounts based on the password entered. Here's a Community post that goes into some more detail, if you're interested -> Two accounts - now needs two different passwords every time you login? — 1Password Support Community

If you have 1Password 7 for Mac, give these steps a try:

1. Right click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Under Accounts & Vaults, sign out of your work account if it appears there (sometimes it's there but it can't be unlocked - not sure if this is the case for you).
4. Under Accounts & Vaults, sign into your work account.
5. With your work account added, go back to General and re-enable "Integrate with 1Password app".

If you have 1Password 8 for Mac, I'd recommend changing the account passwords for your Family and Teams account to be the same.

I hope this helps. Be sure to let me know if you have any questions!