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Forum Discussion
Chrome extension is "Syncing" forever
My Chrome extension had started saying "Unable to Save" when I'd try to save new log-in credentials from the browser's page.
Following the advise from https://1password.community/discussion/125722...
Hi @bob39722, sorry about the issues you're seeing. It sounds like there was previously an issue with the extension syncing to our server and saving your logins. Now it sounds like the extension is trying to connect with the 1Password app to unlock. Could you try the following to re-sync your account, reset the extension's connections to the app, and see if it helps?
- Right click the 1Password icon in your browser toolbar and choose Settings.
- Under General, disable "Integrate with 1Password app".
- Under Accounts & Vaults, sign out of your account.
- Sign back into your account.
If you use the 1Password desktop app on your computer, please go back and re-enable "Integrate with 1Password app". If you do not use the 1Password desktop app, then please leave it off.
After that, please test things out by unlocking the extension and then by saving a new login. Let us know how all that goes.
