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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Chrome extension locks 1P continuously

Running 1Password for Mac 8.10.7. Over past few days, i'm constantly having to unlock with password or touch-id. Often 3-4 times in a row. Seems to be issue with using Chrome extension. If unlocked i...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @davfox,

I'm sorry for the trouble, it sounds like 1Password could be having a hard time connecting with your browser. Can you try the steps below for me and let me know if it improves things:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open your browser and test if it is working properly.

Let us know how you get on.