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Former Member's avatar
Former Member
4 years ago

Chrome Extension No Longer Works, Stuck in Loop [1Password Classic]

Mac Version: 10.14.6 Chrome: Up to Date 1Password: Up to Date Steps to recreate: Try to sign into a website from Chrome using the command backslash shortcut. A popup appears from Chrom...
browser extension
ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
4 years ago

@erinlowell

It looks like your 1Password might be out of date. Can you go to 1Password > Preferences > Updates, and check for updates? Once that is done, I'd like us to try and re-establish communication between 1Password and Chrome:

  1. Quit 1Password completely by clicking the 1Password menu beside the  logo and choosing Quit 1Password Completely
  2. Quit your browser.
  3. Open and unlock 1Password.
  4. Open your browser and test again to see if the issue is resolved.

If you're still having troubles, I'd like to ask you to create a diagnostics report from your Mac: https://support.1password.com/diagnostics/?mac

Send the report to us at support+x@1password.com with a link to our current discussion. One of our team members will have a look and let you know what we find.