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Forum Discussion

Former Member's avatar
Former Member
4 years ago

Chrome extension not working on Mac. Opens desktop version instead

Ctrl+shift+X opens the desktop version instead (running 7.8.6). Autofill no longer working. There seems to be no way to unlock 1Password in the browser. 1Password Version: 7.8.6 Extension Ve...
browser extension
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
4 years ago

@NYcookie

You mentioned a Mac in your answers. Please try command+ shift + x, ctrl would be used on windows. If that was a typo, what happens when you use the shortcut?

Here's how to quit 1Password completely using our helper in the menu bar. It may get you going.

  1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
  2. Quit your browser.
  3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
  4. Open your browser.