Forum Discussion

LC123's avatar
LC123
New Contributor
2 months ago

Chrome extension offline

I am setting my dad's Mac up as part of our 1Password family account.  I have the desktop app working fine and added the Chrome extension since that is his primary browser.  The extension says that it is offline (red cloud with the slash on it).  When I click on it to "retry connection", I just get an error message saying that my account is offline and I wont' be able to save changes until I am signed in and online.

I am signed in and online with the desktop version, and it is working fine.  

I deleted and reinstalled the browser extension, but it still says offline.  Based on another Community post, I went into the extension settings and turned off "integrated with the desktop app", logged out, logged back in, and then turned it back on - still offline.  

How do I fix this?  

 

browser extension
family

1 Reply

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    2 months ago

    Hi LC123​,

    To help further look into this for you, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: 

      https://www.1password.community/discussions/1password/chrome-extension-offline/166681

    • Your forum username: LC123


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!