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Forum Discussion

System's avatar
System
Super Contributor
6 months ago

Chrome extension says "Loading..." on macOS 14.5

This discussion was created from comments split from: Chrome extension says "Loading..." for an inordinately long time.
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

leighh

I'm sorry that app integration isn't working between 1Password in the browser and the desktop app on your Mac. Please try the following:

  1. Open and unlock 1Password for Mac.
  2. Click on 1Password next to the  in the menu bar.
  3. Click Settings.
  4. Click Browser.
  5. Turn off "Connect with 1Password in the browser".
  6. Turn on "Connect with 1Password in the browser".

If that still doesn't work then I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave