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Former Member's avatar
Former Member
4 years ago

Chrome Extension Suddenly Empty & Other 1P8 Behavior

Before my morning coffee but because of the delightful 1P experience in Chrome/Windows I've taken to signing in directly in the browser extension. Today it reported that is was empty of all entries. ...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @Greg1634z3:

Thanks for all your detailed feedback here!

Before your numbered list of questions, it sounds like 1Password in Chrome may not have connected properly to our servers. Reinstalling the 1Password extension should get you up and running again.

  1. Is this with the desktop app integration enabled or disabled? If integration has been disabled, either in the extension settings, or the desktop app settings, the extension and the app will have completely separate lock timers and states.
  2. We do store setup information about your configured 1Password accounts in Chrome's settings. Using aggressive browser cleaners will reset this and cause it to be recognized as a new session and require signing in. Are you clearing your history from Chrome, or using a third party app to manually clean this out?
  3. Pressing escape will close the in-line menu. Additionally there's an option that can be accessed by right clicking the 1Password icon in Chrome's toolbar to not show the autofill menu on field focus, which might also improve the state of play for you.
  4. Would you mind elaborating on this? Are you referring to using 1Password to act as two-factor authentication for other services, or securing 1Password with two-factor authentication? If a service is suggesting Google Authenticator, generally you should be able to use 1Password in the browser to scan the QR code and copy it to your clipboard, like so:

Let me know, and I can dig into it further with you!

Jack

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Extension Suddenly Empty & Other 1P8 Behavior","id":"message:106573","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:106573"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:106573"},"body@stripHtml({\"truncateLength\":200})":" Before my morning coffee but because of the delightful 1P experience in Chrome/Windows I've taken to signing in directly in the browser extension. Today it reported that is was empty of all entries. ...","body@stringLength":"2947","rawBody":"

Before my morning coffee but because of the delightful 1P experience in Chrome/Windows I've taken to signing in directly in the browser extension. Today it reported that is was empty of all entries. I closed the browser and promptly and opened 1P directly and found entries. Just to make sure no components get .any bad ideas from other components, I promptly then uninstalled the chrome extension from the browser. I'm awake now and reminded once again that sync is not a backup. I'll keep the browser extension down until we investigate this. It's too high of a risk. I see sync issues in the support history so hopefully something like that. What is a safe backup - export?

\n\n

Soo now that have a thread open and because I've designed and built so much software and hardware have noticed a few things. Dr's make the worse patients and developer/architects make for sometimes gripey, picky users. LOL.

\n\n
    \n

  1. Vault lock timing not always in sync between extension and program. The extension behaves more unpredictably and when this behavior is demonstrated, it's almost always the extension locking when the program is unlocked. Makes for a few extra logons that I feel I can't manage.

    2. \n

  2. New sign reporting from chrome. Everything is new all the time. I have hundreds of emails. Does not matter extension or main program, it's all new to both of them. A lot of other software does this as well. I do use a pretty aggressive browser cleaner but for this to be a true security tool it can not be based on history removal ... or insertion - for some wicked person with very little else to do who want's in without triggering an alert.

    3. \n

  3. I love what the browser extension does but it's a bit too eager. There has been more than one occasion where click space was tight and I almost could not get work done in another interface because of 1P offering to do insertion on too many input-able fields. I work through the interfaces of a lot of hardware products and the 1P extension is treating everything like a consumer website. Most of the above problems come from 2FA field miss identification.

    4. \n

  4. Speaking of 2FA, yours seems unnecessarily weak. Roadmap for this? As I seem to remember it has to be in some sort of clearing house. Current program succeeds if there is a QR code - period. Creates a backup, syncs across multiple devices. I like the idea of using 1P for 2FA but have never been able to succeed. It's never in the allowed list.

    5. \n
\n\n

Well for now, I'd really like 1P to move back safely into a browser extension. The shock has worn off a bit, going to get coffee ...

\n\n

Greg

\n\n
\n\n

1Password Version: 8.5.0
\nExtension Version: Sorry deleted think it was 2.2.3
\nOS Version: Win 10 v64 21H2
\nReferrer: forum-search:Chrome extension has no entries

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Before my morning coffee but because of the delightful 1P experience in Chrome/Windows I've taken to signing in directly in the browser extension. Today it reported that is was empty of all entries. I closed the browser and promptly and opened 1P directly and found entries. Just to make sure no components get .any bad ideas from other components, I promptly then uninstalled the chrome extension from the browser. I'm awake now and reminded once again that sync is not a backup. I'll keep the browser extension down until we investigate this. It's too high of a risk. I see sync issues in the support history so hopefully something like that. What is a safe backup - export?

\n\n

Soo now that have a thread open and because I've designed and built so much software and hardware have noticed a few things. Dr's make the worse patients and developer/architects make for sometimes gripey, picky users. LOL.

\n\n
    \n

  1. Vault lock timing not always in sync between extension and program. The extension behaves more unpredictably and when this behavior is demonstrated, it's almost always the extension locking when the program is unlocked. Makes for a few extra logons that I feel I can't manage.

    2. \n

  2. New sign reporting from chrome. Everything is new all the time. I have hundreds of emails. Does not matter extension or main program, it's all new to both of them. A lot of other software does this as well. I do use a pretty aggressive browser cleaner but for this to be a true security tool it can not be based on history removal ... or insertion - for some wicked person with very little else to do who want's in without triggering an alert.

    3. \n

  3. I love what the browser extension does but it's a bit too eager. There has been more than one occasion where click space was tight and I almost could not get work done in another interface because of 1P offering to do insertion on too many input-able fields. I work through the interfaces of a lot of hardware products and the 1P extension is treating everything like a consumer website. Most of the above problems come from 2FA field miss identification.

    4. \n

  4. Speaking of 2FA, yours seems unnecessarily weak. Roadmap for this? As I seem to remember it has to be in some sort of clearing house. Current program succeeds if there is a QR code - period. Creates a backup, syncs across multiple devices. I like the idea of using 1P for 2FA but have never been able to succeed. It's never in the allowed list.

    5. \n
\n\n

Well for now, I'd really like 1P to move back safely into a browser extension. The shock has worn off a bit, going to get coffee ...

\n\n

Greg

\n\n
\n\n

1Password Version: 8.5.0
\nExtension Version: Sorry deleted think it was 2.2.3
\nOS Version: Win 10 v64 21H2
\nReferrer: forum-search:https://1password.community/search?Search=Chrome%20extension%20has%20no%20entries

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Hi @Greg1634z3:

\n\n

Thanks for all your detailed feedback here!

\n\n

Before your numbered list of questions, it sounds like 1Password in Chrome may not have connected properly to our servers. Reinstalling the 1Password extension should get you up and running again.

\n\n
    \n
  1. Is this with the desktop app integration enabled or disabled? If integration has been disabled, either in the extension settings, or the desktop app settings, the extension and the app will have completely separate lock timers and states.
    2. \n
  2. We do store setup information about your configured 1Password accounts in Chrome's settings. Using aggressive browser cleaners will reset this and cause it to be recognized as a new session and require signing in. Are you clearing your history from Chrome, or using a third party app to manually clean this out?
    3. \n
  3. Pressing escape will close the in-line menu. Additionally there's an option that can be accessed by right clicking the 1Password icon in Chrome's toolbar to not show the autofill menu on field focus, which might also improve the state of play for you.
    4. \n
  4. Would you mind elaborating on this? Are you referring to using 1Password to act as two-factor authentication for other services, or securing 1Password with two-factor authentication? If a service is suggesting Google Authenticator, generally you should be able to use 1Password in the browser to scan the QR code and copy it to your clipboard, like so:\n
    5. \n
\n\n

Let me know, and I can dig into it further with you!

\n\n

Jack

","body@stringLength":"1906","rawBody":"

Hi @Greg1634z3:

\n\n

Thanks for all your detailed feedback here!

\n\n

Before your numbered list of questions, it sounds like 1Password in Chrome may not have connected properly to our servers. Reinstalling the 1Password extension should get you up and running again.

\n\n
    \n
  1. Is this with the desktop app integration enabled or disabled? If integration has been disabled, either in the extension settings, or the desktop app settings, the extension and the app will have completely separate lock timers and states.
    2. \n
  2. We do store setup information about your configured 1Password accounts in Chrome's settings. Using aggressive browser cleaners will reset this and cause it to be recognized as a new session and require signing in. Are you clearing your history from Chrome, or using a third party app to manually clean this out?
    3. \n
  3. Pressing escape will close the in-line menu. Additionally there's an option that can be accessed by right clicking the 1Password icon in Chrome's toolbar to not show the autofill menu on field focus, which might also improve the state of play for you.
    4. \n
  4. Would you mind elaborating on this? Are you referring to using 1Password to act as two-factor authentication for other services, or securing 1Password with two-factor authentication? If a service is suggesting Google Authenticator, generally you should be able to use 1Password in the browser to scan the QR code and copy it to your clipboard, like so:\n
    5. \n
\n\n

Let me know, and I can dig into it further with you!

\n\n

Jack

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