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sram's avatar
sram
Occasional Contributor
4 months ago

Chrome: "You're asked to re-enter your password because Chrome has an update available"

Hi

I did look at the last few pages worth of posts but couldn't find anything relevant. My 1PW is repeatedly telling me that it can't unlock because of a pending update to Chrome. Is this a regression, I thought it had been 'fixed' last year?

https://1password.community/discussion/125313/1password-chrome-extension-keeps-getting-locked-because-an-update-is-available/p3

Thanks

1Password Version: 8.10.52
Extension Version: 8.10.52.25
OS Version: 15.1.1
Browser: Chrome

browser extension
  • sram's avatar
    sram
    Occasional Contributor
    2 months ago

    That's wonderful, Dave, thank you! I have just installed the update and now excitedly await a Chrome update (no doubt coming in the next few hours...).
    Very best,

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    sram and samskinnerphd

    Thank you for your patience and understanding. Our developers have released a fix for the issue in the latest stable version of 1Password:

    We’ve fixed an issue where you’d be asked to re-enter your account password in the browser extension when there was a Chrome update available.

    Please update to version 8.10.58 or later: How to keep 1Password up to date

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    samskinnerphd

    I'm sorry for the impact to your workflow. Our team is currently testing the fix in the latest beta version of 1Password. If you'd like to get your hands on the fix immediately, you can switch to the beta:

    The team hopes to include the fix to the stable version of 1Password as soon as possible.

    -Dave

  • samskinnerphd's avatar
    samskinnerphd
    New Contributor
    2 months ago

    Did this issue ever get fixed? I encounter the same issue almost daily! Most annoying!!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    sram

    Our development team is currently testing a fix for the issue in the nightly release of 1Password 8. If you're willing to temporarily try the nightly to confirm that it resolves the issue for you then you can follow these steps:

    1. Open and unlock the 1Password desktop app.
    2. Click your account or collection at the top of the sidebar and click Settings.
    3. Click Advanced.
    4. Choose "Release channel": Nightly.
    5. Click About.
    6. Click Check for updates.

    Then follow the steps to update 1Password and restart the app. Then, the next time that Chrome updates, if you see the same message please let me know. If you're not interested in trying the nightly (which is completely okay!) then we hope to release the fix to the stable version of 1Password as soon as testing is completed.

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello sram! 👋

    I'm sorry that you're seeing an error message that says: You're asked to re-enter your password because Chrome has an update available. Our developers are aware of the issue and are currently investigating, I'll make sure to update this thread as soon as a fix is available.

    For the time being, restarting Chrome will allow you to workaround the issue. I'm sorry for the inconvenience.

    -Dave

    ref: dev/core/core#33204