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codeknight's avatar
codeknight
Frequent Contributor
4 years ago

Chrome/Mac Desktop not unlocking together

Since yesterday, when I unlock my vaults through the Chrome browser extension, 1Password 7 for Mac stays locked. 1Password Version: 1Password 7.9.4 (70904002) Extension Version: Chrome 2.3.2...
browser extension
Former Member's avatar
Former Member
4 years ago

Hey codeknight ! Sorry for the issue you've run into here. It sounds like the communication between the browser extension and the native app has broken down. Try these steps to see if you can re-establish that communication link:

  1. Right-click the 1Password icon in the browser toolbar and click 'Settings'.
  2. Scroll down to the end of the General section and look for the setting "Integrate with 1Password app" and toggle it off.
  3. Scroll down to "Accounts & vaults" at the bottom.
  4. Sign out of your account and Sign in again.

After that, please give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser. Once your computer turns back on, continue with the following:

  1. Open and sign into the 1Password desktop app first.
  2. Then go ahead and re-open Chrome and turn on the "Integrate with 1Password app" option again.

I hope that helps! Let me know if you have questions or are still having trouble after that. 🙂

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Desktop not unlocking together","id":"message:119304","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:2958"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:119304"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119304"},"body@stripHtml({\"truncateLength\":200})":" Since yesterday, when I unlock my vaults through the Chrome browser extension, 1Password 7 for Mac stays locked. \n\n \n\n 1Password Version: 1Password 7.9.4 (70904002) \nExtension Version: Chrome 2.3.2...","body@stringLength":"275","rawBody":"

Since yesterday, when I unlock my vaults through the Chrome browser extension, 1Password 7 for Mac stays locked.

\n\n
\n\n

1Password Version: 1Password 7.9.4 (70904002)
\nExtension Version: Chrome 2.3.2
\nOS Version: Mac 12.2.1

\n","kudosSumWeight":0,"postTime":"2022-04-10T21:53:44.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119304_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":93},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

Since yesterday, when I unlock my vaults through the Chrome browser extension, 1Password 7 for Mac stays locked.

\n\n
\n\n

1Password Version: 1Password 7.9.4 (70904002)
\nExtension Version: Chrome 2.3.2
\nOS Version: Mac 12.2.1

","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:119304":{"__typename":"Conversation","id":"conversation:119304","solved":false,"topic":{"__ref":"ForumTopicMessage:message:119304"},"lastPostingActivityTime":"2022-04-21T23:43:06.000-07:00","lastPostTime":"2022-04-21T23:43:06.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:119304":{"__typename":"ModerationData","id":"moderation_data:119304","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:119304_1":{"__typename":"Revision","id":"revision:119304_1","lastEditTime":"2022-04-10T21:53:44.000-07:00"},"ForumReplyMessage:message:119305":{"__typename":"ForumReplyMessage","id":"message:119305","conversation":{"__ref":"Conversation:conversation:119304"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":119305,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Chrome/Mac Desktop not unlocking together","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119305"},"parent":{"__ref":"ForumTopicMessage:message:119304"},"body":"

Hey codeknight ! Sorry for the issue you've run into here. It sounds like the communication between the browser extension and the native app has broken down. Try these steps to see if you can re-establish that communication link:

\n\n
    \n
  1. Right-click the 1Password icon in the browser toolbar and click 'Settings'.
    2. \n
  2. Scroll down to the end of the General section and look for the setting \"Integrate with 1Password app\" and toggle it off.
    3. \n
  3. Scroll down to \"Accounts & vaults\" at the bottom.
    4. \n
  4. Sign out of your account and Sign in again.
    5. \n
\n\n

After that, please give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser. Once your computer turns back on, continue with the following:

\n\n
    \n
  1. Open and sign into the 1Password desktop app first.
    2. \n
  2. Then go ahead and re-open Chrome and turn on the \"Integrate with 1Password app\" option again.
    3. \n
\n\n

I hope that helps! Let me know if you have questions or are still having trouble after that. 🙂

","body@stringLength":"1283","rawBody":"

Hey ! Sorry for the issue you've run into here. It sounds like the communication between the browser extension and the native app has broken down. Try these steps to see if you can re-establish that communication link:

\n\n
    \n
  1. Right-click the 1Password icon in the browser toolbar and click 'Settings'.
    2. \n
  2. Scroll down to the end of the General section and look for the setting \"Integrate with 1Password app\" and toggle it off.
    3. \n
  3. Scroll down to \"Accounts & vaults\" at the bottom.
    4. \n
  4. Sign out of your account and Sign in again.
    5. \n
\n\n

After that, please give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser. Once your computer turns back on, continue with the following:

\n\n
    \n
  1. Open and sign into the 1Password desktop app first.
    2. \n
  2. Then go ahead and re-open Chrome and turn on the \"Integrate with 1Password app\" option again.
    3. \n
\n\n

I hope that helps! Let me know if you have questions or are still having trouble after that. 🙂

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