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Forum Discussion
codeknight
3 years agoContributor
Chrome/Mac Desktop not unlocking together
Since yesterday, when I unlock my vaults through the Chrome browser extension, 1Password 7 for Mac stays locked.
1Password Version: 1Password 7.9.4 (70904002)
Extension Version: Chrome 2.3.2...
Former Member
3 years agoNo problem codeknight. I'm sorry for the continued trouble. I totally understand where you're coming from, and we are always working to improve the shared lock state functionality.
That said, if it does keep happening to you, feel free to drop us a line directly with a diagnostic (link below), and the following info. I'd be happy to take a closer look in case there is something causing it to keep popping up:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com
.
With your email please include:
- A link to this thread: https://1password.community/discussion/128676/chrome-mac-desktop-not-unlocking-together
- Your forum username:
codeknight
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!