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Forum Discussion
Chrome/macOS: First unlock Touch ID prompts for master password
I've been experiencing this issue for a while. When opening 1Password in Chrome and using Touch ID to unlock, the extension still asks me for my password. If I close the extension and open it again, ...
1P_Dave
Moderator
ModeratorHello @Macks! 👋
Thank you for posting the screen recording, that behaviour definitely isn't right. As a first step can you try the following:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Application folder.
- Open your web browser.
If that doesn't work then I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/139807/chrome-macos-first-unlock-touch-id-prompts-for-master-password
- Your forum username:
Macks - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
