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Forum Discussion

UXJedi's avatar
UXJedi
Occasional Contributor
2 years ago

Clicking on "use suggested password" doesn't work

I'm using the latest version of 1P, and the latest version of Ventura and Safari. When 1P is unlocked, I cannot set up a new login with a generated password, since clicking on "Use Suggested Password...
browser extension
ChrisC1P's avatar
ChrisC1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi UXJedi
Sorry to hear that you're having trouble using generated passwords.

It sounds like there might be an issue with the extension syncing to our server and saving your information. Could you try the following to see if it helps?

  1. Lock the 1Password app (which also locks the extension).
  2. Unlock the 1Password app (which also unlocks the extension).

If the issue is still present, please go through the steps below to fully re-sync your account:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app". If you don't have the 1Password app installed, you can skip this step and leave app integration disabled.

Let me know how things go.