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letishaedl's avatar
letishaedl
New Contributor
8 months ago

Client cant log into browser extension

Hello, Im a 1Password admin for my organization and recently we've had a situation where a user was unable to log into her browser extension or the 1password app but she able to access via the web...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
8 months ago

Hello, letishaedl. Thank you for writing in, and welcome to the 1Password community forums!

I'm sorry about the trouble the user is running into with 1Password. The user can try this alternate method to add the account to the 1Password desktop app:

  1. Sign in to https://my.1password.com
  2. On the right sidebar, click the account name and select "Get the Apps".
  3. Besides the hidden QR code, click "Add your account directly" and select "Open Link".
  4. When the 1Password desktop app opens, enter the account password where prompted.

I hope that helps. Let me know how that goes.

-Evon