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Former Member's avatar
Former Member
4 years ago

Constantly losing sync between desktop and legacy chrome extension

Hi,

Long-time user of 1p and recently I've noticed I'm constantly losing sync between 1p desktop and the (legacy) chrome extension.

When this happens, auto-fills open new tabs instead of filling on the existing page.

The only fix I've found is to "Completely close" the desktop version and relaunch it, and then it works again for a day or so.

I do have another running Chrome profile that uses the "new" style chrome extension (v2.3.2) but I FAR prefer the legacy extension. Is having both what's causing my issue? Is there more info I can provide?

1Password Version: 7.9.4
Extension Version: 4.7.5.90
OS Version: mac OS 12.3.1 (21E258)

browser extension

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  • kevin_li's avatar
    kevin_li
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @agbaber .

    I believe you have found the root of the issue yourself.

    Indeed, having both versions of 1Password in the browser will cause the issue, even if they are in a separate profile.

    After removing the current 1Password in the browser from the other profile, let me know how it goes.

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Hi,

\n\n

Long-time user of 1p and recently I've noticed I'm constantly losing sync between 1p desktop and the (legacy) chrome extension.

\n\n

When this happens, auto-fills open new tabs instead of filling on the existing page.

\n\n

The only fix I've found is to \"Completely close\" the desktop version and relaunch it, and then it works again for a day or so.

\n\n

I do have another running Chrome profile that uses the \"new\" style chrome extension (v2.3.2) but I FAR prefer the legacy extension. Is having both what's causing my issue? Is there more info I can provide?

\n\n
\n\n

1Password Version: 7.9.4
\nExtension Version: 4.7.5.90
\nOS Version: mac OS 12.3.1 (21E258)

","body@stringLength":"731","rawBody":"

Hi,

\n\n

Long-time user of 1p and recently I've noticed I'm constantly losing sync between 1p desktop and the (legacy) chrome extension.

\n\n

When this happens, auto-fills open new tabs instead of filling on the existing page.

\n\n

The only fix I've found is to \"Completely close\" the desktop version and relaunch it, and then it works again for a day or so.

\n\n

I do have another running Chrome profile that uses the \"new\" style chrome extension (v2.3.2) but I FAR prefer the legacy extension. Is having both what's causing my issue? Is there more info I can provide?

\n\n
\n\n

1Password Version: 7.9.4
\nExtension Version: 4.7.5.90
\nOS Version: mac OS 12.3.1 (21E258)

\n","kudosSumWeight":0,"postTime":"2022-04-11T11:32:16.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119491_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":32},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...hat uses the \"new\" style chrome extension (v2.3.2) but I FAR prefer the legacy extension. Is having both what's causing my issue? Is there more info I can provide? \n\n \n\n 1Password Version: 7.9.4 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Constantly losing sync between desktop and legacy chrome extension","moderationData":{"__ref":"ModerationData:moderation_data:119492"},"body":"

Hi @agbaber .

\n\n

I believe you have found the root of the issue yourself.

\n\n

Indeed, having both versions of 1Password in the browser will cause the issue, even if they are in a separate profile.

\n\n

After removing the current 1Password in the browser from the other profile, let me know how it goes.

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