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Forum Discussion

AJCxZ0's avatar
AJCxZ0
Dedicated Contributor
6 months ago

Credit Card autofill invisibly fails on Washington Gas (my.washingtongas.com)

Autofilling the payment information on the My Washington Gas bill payment page appears to successfully (not correctly) fill all fields based on the light blue background and mostly correct fields. Th...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
6 months ago

Hello, AJCxZ0. Thank you for writing in. I'm sorry about the issue you're running into with 1Password.

I cannot access the page you linked. So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send me some information to support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148448
  • Your forum username: AJCxZ0
  • A collected page structure:
  • Navigate to the page exhibiting the behaviour.
  • Right-click the 1Password icon in your browser's toolbar and select Help > Collect Page Structure.
  • 1Password will save a .json file to your "Downloads" folder.
  • Attach the file to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon