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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Credit card text field not responding to input

This issue involves the Arc browser and the 1Password extension. I’m not sure whether the problem is with Arc, 1Password, or both, so I’m submitting it to Arc and 1Password support. Here’s the pr...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

@switters

Thank you for the website link. Since I'm located in Canada and I don't have a Bestbuy.com account, I asked a colleague in the United States to test the same page using Arc and 1Password. They're unable to reproduce the issue and are still able to type into the security code field.

It's possible that something was changed since the beginning of January. Could you try the following:

  1. Make sure that you're running the latest versions of both Arc and 1Password in the browser.
  2. How to keep 1Password up to date in your browser
  3. Clear Arc's browser cache.
  4. Login to Bestbuy.com and try to reproduce the issue.

Let me know if you still see the same behaviour. If you do then are you able to type into the security code field if you temporary turn off 1Password in the browser?

-Dave