Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

AlbyC's avatar
AlbyC
New Contributor
11 months ago

Desktop app crashes when I try to open it

Hello everyone! For some time a weird issue has been happening. When I try to open the desktop app, it instantly crashes (and I don't even have the screen from Apple asking to send a report to th...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

Hello AlbyC! 👋

I'm sorry that the 1Password app isn't opening on your device. 1Password 7 is no longer supported and I recommend that you use 1Password 8 going forward. With this in mind, I'll focus my suggestions on 1Password 8. Remove 1Password 7 using these steps:

  1. Uninstall 1Password 7: How to uninstall 1Password
  2. Restart your Mac.
  3. Reinstall 1Password 8: Get the 1Password apps

Then, so that I can better understand the situation, please tell me the following:

  1. What version of macOS are you using?
  2. How are your opening 1Password? By clicking on the menubar icon? Or by double-clicking on 1Password from your Applications folder?
  3. After 1Password crashes, can you still open Quick Access by pressing Command-Shift-Spacebar or is the app completely closed and unresponsive?

I look forward to hearing from you. 🙂

-Dave