It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
Desktop app crashes when I try to open it
Hello everyone!
For some time a weird issue has been happening.
When I try to open the desktop app, it instantly crashes (and I don't even have the screen from Apple asking to send a report to th...
1P_Tommy
Moderator
ModeratorDid you try a restart of the device? I'd recommend getting you into email support that way we can gather the installer logs and so forth.
. Open Finder.
2. Click Go in the menu bar at the top of the screen.
3. Click Go to Folder.
4. In the new pop-up window that appears paste:
~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data
- Press return on your keyboard.
- Find the folder titled `logs' and right-click on it.
- Click Compress "logs".
- Attach the
logs.zipfile that is created to your reply.
Attach the files to an email message addressed to support+forum@1password.com.
- Your forum username:
AlbyC A link to this thread:
https://1password.community/discussion/145087/desktop-app-crashes-when-i-try-to-open-it#latestPlease do not post your logs to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
