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Former Member's avatar
Former Member
3 years ago

Edge Browser Integration Not Working

I'm trying to get the 1Password app to work with Windows Hello to unlock the Edge browser extension and it does not work. The 1Password app unlocks just fine with Windows Hello, as does the Firefo...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello @jpeek,

Thanks for your message. I'm sorry to hear you are having troubles with 1Password 8, Windows Hello and unlocking 1Password in Edge.

From what you’ve described, it seems like 1Password in your browser may have an issue communicating with the 1Password app. Before moving to a diagnostics report, could try the following steps:

  1. Right-click the 1Password icon in the browser toolbar and click 'Settings'.
  2. Scroll down to "Integrate with 1Password app" at the end of General section and toggle it off.
  3. Scroll down to "Accounts & vaults".
  4. Sign out of your account and Sign in again.
  5. Fully close the web browser.
  6. Fully quit the 1Password app.

After that, please give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser. Once your computer turns back on, continue with the following:

  1. Open and sign into the 1Password app first.
  2. Left click the 3 vertical dots in the top left corner and select 'Settings'.
  3. Under the Browser tab, ensure 'Connect with 1Password in the browser' is checked.
  4. Then go ahead and re-open the web browser and turn on the "Integrate with 1Password app" option again.
  5. Test things out.

Looking forward to your reply!