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Forum Discussion
Edge extension on Windows constantly logging/timing out
For several weeks now, the browser extension in Edge on Windows has been continually logging out of 1P, despite not being configured to 'automatically lock' and the browser remaining open. I'm not c...
twynne - Thanks for following up on this here. I truly apologize if those steps caused things to get out of whack. For context, while we are still actively investigating, the issue at hand looks to involve two-factor authentication, and some trouble syncing that authentication properly with our server. In some cases, those steps (some parts modified when the app isn't installed) have got things back on track. I don't believe the further troubles you bumped into are related to the known issue, but we can investigate more deeply.
At this point, I'd ask if you could write in to us directly with the information below. That way, we can take a closer look and ensure things are working a smooth as possible, considering the issue at hand:
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/comment/671832#Comment_671832
- Your forum username:
twynne
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
For other users seeing this post, I'd recommend contacting support@1password.com so we can confirm things a little closer.
