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twynne's avatar
twynne
Occasional Contributor
3 years ago

Edge extension on Windows constantly logging/timing out

For several weeks now, the browser extension in Edge on Windows has been continually logging out of 1P, despite not being configured to 'automatically lock' and the browser remaining open. I'm not clear on what interval at which this is happening, but it's extremely annoying. When it happens, 1P begins opening multiple 'signon' tabs until I complete the signon.

Signing on uses a 2fa code stored on an iPhone, so I then have to go to another device to obtain the authentication code. On iOS this requires navigating through Settings, etc, which is a pain.

Have you changed some behaviour, or is this a bug?

1Password Version: Not Provided
Extension Version: 2.5.1
OS Version: Windows 10 64-bit
Browser:_ Edge

browser extension
  • Former Member's avatar
    Former Member
    3 years ago

    Hi twynne and @danieldan - Thanks for reaching out to us here. 🙂

    Based on what you shared, it sounds like you've bumped into an issue our development team is currently investigating. I've added you both as affected users as that investigation continues, and I'm hopeful we will have more news to share soon.

    In the meantime, could you try these steps and see if it improves things in your case?

    1. Log in to 1Password.com with your account details. Use the following guide to turn off 2FA on your account (temporarily):

    1. Right click on the 1Password icon in the browser's toolbar.

    2. Select Settings. Under the General section, turn the Integrate with 1Password app setting to OFF.

    3. Scroll down to the "Accounts & vaults" section, and sign out of your account there.

    4. Open & unlock the 1Password desktop app.

    5. On your 1Password.com page, let's re-enable the 2FA, as we closed in step 1 above.

    6. You should see the prompt notification in the 1Password desktop app to verify the authentication. Let's complete it there.

    7. Back to the "Settings" page of 1Password in the browser (extension) in step 4, let's sign in to your account again under the "Account & vaults" section.

    8. After everything works correctly, please restart your computer to ensure no pending process prevents 1Password from connecting with the browser.

    9. On startup, let's open & unlock the 1Password desktop app first, then open your browser and turn on the "Integrate with 1Password app" option in step 3 above.

    Let us know how you get on!

    ref: dev/core/core#14622

  • Former Member's avatar
    Former Member
    3 years ago

    Same issue with chrome/brave on my PC.
    How can we prevent the extension from locking?