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Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Error message: "Open 1Password to add the account"

This discussion was created from comments split from: AutoFill isn't working after updating to the latest version.
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello meglmt! 👋

I'm sorry that you're seeing an error message when using 1Password on your iPhone. The error message indicates that something might be wrong with how 1Password is setup to use Password AutoFill. Please try the following steps:

  1. Open the iOS Settings app.
  2. Tap Passwords > Password Options.
  3. Turn off AutoFill Passwords and Passkeys, then turn it back on.
  4. Select 1Password, unlock the app, then click Done in the top right.
  5. Turn off any other password managers, such as Keychain, listed here in order to avoid confusion.

Let me know if you still see the error and I can help further.

-Dave