. Chromium browsers (Edge and Chrome), latest version, as well as Safari Browser extension just updated to 2.14 and now it's not working on all browsers. When I click on the 1Password icon on the browser, I get the following error: 1Password Version: 8.10.9 Extension Version: 2.14 OS Version: MacOS 13.4 Browser: Chrome and Edge

I'm sorry for the delay, folks. The team has been working on your reports. You should be able to use 1Password in the browser version 2.14. We appreciate your patience while we continue to investigate the issue. Please try turning off the extension and turning it on again: Right-click the 1Password icon in your browser's toolbar and click "Manage Extension." Turn off the 1Password extension and then turn it back on again. Click on the 1Password extension in your browser's toolbar. If the above steps do not work, follow these steps to get 1Password working in your browser again: The actions below would necessitate you using your account password to unlock the 1Password in the browser until an update can be released. After releasing a new build, you can turn on the shared lock state and return to using biometrics for unlocking. Turning off the shared lock state: Right-click on the browser toolbar icon. Select settings. Turn off the General section's Integrate with 1Password app setting. Turning on the shared lock state: (Only after a new release is issued) Right-click on the browser toolbar icon. Select settings. Turn on the General section's Integrate with 1Password app setting. We will follow up here in the community when a resolution occurs. You have our apologies for the disruption.

I'll get onto the suggested fixes shortly, but just wanted to float an idea here. It seems we've got a 'friendly' crowd here, 1Password. Perhaps consider something like an 'insiders' release. That way, us friendlies can do a first round real world test for you before releasing into the wild. I've got a family subscription and 1Password is my elderly mother's lifeline. When things like this happens, it takes a lot of effort to get her processes aligned again, including having to explain why the known process doesn't work anymore. Just a thought...

Someone in another thread found a fix, at least for Chrome. Uninstall the extension from Chrome, then close Chrome, open 1Password app, go to Settings>Browser, click on "Get 1Password for your browser." This will take you to the Chrome webstore's page for the extension, where you can reinstall it. The extension should work properly after that.

As above reporting using Chrome browser, extension autofill doesnt work at all. Also extension and bottom of screen full app are not in sync anymore. I.e. locking extension and app worked in unison, locking one would lock the other and vice versa. Getting OOPS message. tried rebooting and pretty well what has already been listed before. Quickly losing confidence.

I also have this problem (and have emailed 1Password support about it (#QMC-74326-711). I have since tested the suggested workaround above (thanks Solos for letting us know here), and I can confirm that it does work in Safari, besides the inconvenience of needing to log in again every time the browser is newly launched. For the sake of others, these are the settings to look for. In the 1Password app: And in the 1Password settings in the browser: Restart the browser, and then you should be able to log in to 1Password from the browser and then have access to your vault. Now if I can just remember to undo these settings when the fix is released.

Error: "Oops, something went wrong while loading" [SEE APPROVED ANSWER]

steph_giles
1Password Team
2 years ago
Hi LarryMcJ,

I'm sorry for the trouble you are having on your wife's Mac, it sounds like 1Password in the browser is having a hard time connecting with the 1Password app. Do the steps below improve things at all?

Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".

Quit your browser by right clicking its icon in the Dock and selecting "Quit".

Open and unlock 1Password.

Open your browser and test if it is working properly.

If this doesn't help, I'd like you to send over the following reports to we can take a closer look at what may be going wrong:

The extension console log: https://support.1password.com/cs/extension-console-log/

A diagnostics report: https://support.1password.com/diagnostics/

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
steph_giles
1Password Team
2 years ago
Hey LarryMcJ,

I'm so sorry for the trouble, that is definitely not the expected behaviour and I'd be more than happy to continue troubleshooting to get things working as they should be for you.

I respect your decision but if you would like to give it another try, the logs I requested above would be really useful for us to see exactly what is going wrong and get things back on track.

Let us know if there is anything else I can help with at all.
LarryMcJ
Regular Contributor
2 years ago
Thanks for the offer to continue...I honestly appreciate it, steph_giles, but I'll pass for now and try again later. FWIW, even though both Macs are brand new, I completely deleted every single file associated with 1Password per your own instructions, then reinstalled it (a second time) on both new Macs, using a new download installer file. Same exact result. The Mac app installs fine, the Safari app "appears" to install fine, the Mac app works fine, but clicking the locked 1P icon in Safari invokes the login screen for about a half second, then it invokes the login screen for the Mac app.
Solos
Occasional Contributor
2 years ago
I have the same problem. I use Safari and need the extension to work. Did anyone found a solution until 1Password team fixes the issue and releases hopefully - a quick fix / new version within a day?
Former Member
2 years ago
Same problem here on Mac + Chrome from this morning. Apparently uninstalling/reinstalling Chrome extension seems to work. Not happy by the development as in the first years 1P has always work smoothly.
Solos
Occasional Contributor
2 years ago
Reinstalling extension on Safari doesn't solve the problem. I must say I'm not happy with development team or quality/testing team either :(
Former Member
2 years ago
I woke up to the same issue as well. Completely broken extension.

Uninstalling and re-installing fixed it but a regular user is not going to do that. It needs fixing
DHK
New Contributor
2 years ago
This is similar to another entry I've seen. I think 1Pass for Safari updated and now when I try to use it I get an "oops, something went wrong while loading" error. I've tried shutting 1Pass down and restarting but no luck. I deleted the 1Pass for Safari and downloaded it again and still no joy.

1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: macOS 13.5
Browser: Safari
michaelmcdonald
New Contributor
2 years ago
Adding to this that I'm seeing the same behavior.

1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: macOS 13.4.1
Browser: Safari 16.5.1
crablice
New Contributor
2 years ago
1Password stopped working in Brave and Chrome. It works in Safari. I get a message to install extension but after it tries to do the install it still does not work.

1Password Version: 7.9.11
Extension Version: 1.14.0
OS Version: Venutra 13.5
Browser: Chrome and Brave