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Former Member's avatar
Former Member
2 years ago

Extension always goes offline when I close my Macbook

My 1password Chrome Extension constantly goes offline after I close my Macbook. I have the extension linked to the app, where the settings are set to never Lock / go offline. And yet, it constantly g...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Thank you for getting back to us @ak4913.

Can you try these steps in Chrome to resync your account with the extension and let us know if the issue persists:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".

Let us know how you get on!