Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
2 years ago

Extension not working with latest Firefox update

After updating to Firefox v111.0 on Mac the extension no longer works when I click on the icon in the password field. Have to manually copy and paste everything in. Works fine in Windows with the same version.

1Password Version: 1Password for Mac 8.10.3 (81003012)
Extension Version: 2.8.1
OS Version: 13.2.1
Browser:_ Firefox v111.0

browser extension
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @ProfMark

    Someone will be with you as soon as possible. Apologies for the delay.

  • Former Member's avatar
    Former Member
    2 years ago

    Same issue with 1PWD8 and FF 112. Here is the ticket, but I have not had follow-up.#FQV-89877-113

    I am registered, and paid, but have no response.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @cmeury

    Your log is here. I appreciate you sending it. Someone from the team will get back to you as soon as possible.

    ref: KHY-82478-679

  • Former Member's avatar
    Former Member
    2 years ago

    Ran into exactly the same issue. Sent the log. Ticket number: [#KHY-82478-679]

  • Former Member's avatar
    Former Member
    2 years ago

    Hi @calicyclist, I've located your ticket. One of our team members will be with you as soon as they can!

    ref: QVB-92467-679

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @calicyclist,

    I'm sorry for the trouble, I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Former Member's avatar
    Former Member
    2 years ago

    Tried all this and same result. Not connected properly.